Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Digital delivery
All LumiGrid products are digital. No physical item will be packaged or shipped.
After payment has been processed, access is provided through the order confirmation page, the email address used at checkout, or the delivery method shown during purchase.
All products are delivered as PDF files containing access links. Use the link in the PDF to access or download the templates, illustrations, mockups, or other files included with your purchase.
Canva template PDFs contain links that allow you to open and copy the template to your Canva account. Other products may link to ZIP folders containing PNG, SVG, PSD, or supporting files.
Please enter your email address carefully during checkout and keep a copy of your order confirmation.
If you cannot access your purchase, read our Download Instructions or contact LumiGrid with your order number and product name.